Drax Fitness UK Warranty
Protecting Your Investment
24/7 Access to our mobile online warranty portal enabling you to report any issue and track progress from your smart device
All mechanical, electrical, electronic components provided with 3 years call-out and labour included
Standard Warranty Benefits
Drax is South Korea's premier fitness brand, distinguished by unparalleled technological innovation, expertise, and a commitment to build quality and reliability that adds value to every client worldwide. We stand behind our equipment and provide an industry leading standard warranty to our UK clients for peace of mind.
General Warranty Conditions
All equipment supplied by Drax Fitness UK is covered by the below detailed warranties against manufacturing defects only unless an upgraded warranty has been purchased or provided. This warranty is non-transferable and applies only to the original purchaser.
This warranty is subject to proof that the periodic preventive maintenance has been carried out by the purchaser and the annual service has been carried out by an approved Drax Fitness UK approved engineer.
Any warranty claim on equipment purchased through 3rd party suppliers or resellers should be directed in the first instance to the purchase company.
Drax Fitness UK offers a limited warranty on the equipment it sells and is subject to the detailed Warranty Guarantee listed in the Drax Fitness UK Ltd
Terms and Conditions.
United Kingdom Standard Warranty
Valid from 1st January 2025
Drax Equipment Standard Warranty
See below for detailed warranty information on Drax equipment
| Product Type | Model | Parts | Labour | Frame | Wear Items, Paint & Consumables |
|---|---|---|---|---|---|
| Treadmills | NRED, NR25, NR30 | 3 Years | 3 years | 3 Years | 1 Year, Belts, Decks and Plastic Panels, Paint |
| Stair Climbers | DSC6, DSC6X, DSC6A | 3 Years | 3 Years | 3 Years | 1 Year, Plastic Panels, Paint |
| Ellipticals | DE6, DE6A | 3 Years | 3 Years | 3 Years | 1 Year, Plastic Panels, Paint |
| Bikes | TBU, TBR, DA6U, DA6R | 3 Years | 3 Years | 3 Years | 1 Year, Pedal straps, Plastic Panels, Paint |
| Incline Trainer | My Mountain | 3 Years | 3 Years | 3 Years | 1 Year, Belts, Decks, Plastic Panels, Paint |
| Power Series | Power Tower, Power Climber | 3 Years | 3 Years | 3 Years | 1 Year, Rubber handle covers, Paint |
| Selectorized Strength | Welliv Pro, Infinity, Alpha, Alpha Beta | 3 Years | 3 Years | 3 Years | 1 Year, Cables, Belts, Upholstery, Paint, Stack Covers |
| Plate Loaded | Pure Plate, Forge, TWF | 3 Years | 3 Years | 3 Years | 1 Year, Upholstery, Paint, |
| Multi-Jungles | BWM | 3 Years | 3 Years | 3 Years | 1 Year, Cables, Upholstery, Stack Covers, Paint, Attachments |
| Racks | TWF | 3 Years | 3 Years | 3 Years | 1 Year, Cables, Slings, Paint |
| Benches | TWF | 3 Years | 3 Years | 3 Years | 1 Year, Upholstery, Paint |
| Storage | TWF | 3 Years | 3 Years | 3 Years | 1 Year, Paint |
| Stretching | goFlex, Mirror | 3 Years | 3 Years | 3 Years | 1 Year, Paint, Upholstery, Wood, Mirror, Screen |
| Connected AI | DraxFit | 3 Years | 3 Years | 3 Years | 1 Year, Paint |
| Free Weights | Dumbbells, Barbells, Bars, Plates | 3 Years | 3 Years | 3 Years | N/A |
OptiFit Outdoor Equipment Warranty
See below for detailed warranty information on Drax equipment
| Product Type | Model | Parts | Labour | Frame | Wear Items, Paint & Consumables |
|---|---|---|---|---|---|
| Variable Load Strength | Strive, Ignite | 3 Years | 3 years | 3 Years | 1 Year, Paint |
| Plate Loaded Strength | Excite | 3 Years | 3 Years | 3 Years | 1 Year, Paint |
| Rigs & Racks | Phoenix | 3 Years | 3 Years | 3 Years | 1 Year, Paint |
| Benches | Phoenix, ELE | 3 Years | 3 Years | 3 Years | 1 Year, Paint, 6 Months, Upholstery |
Hoist Fitness Equipment Warranty
See below for detailed warranty information on Drax equipment
| Product Type | Model/Series | Parts | Labour | Frame | Wear Items, Paint & Consumables |
|---|---|---|---|---|---|
| Plate Loaded | RPL, CF | 3 Years | 1 Year | 10 Years | 1 Year, Cables, Upholstery, Plastic Panels, Paint |
| Selectorized | RS, CL, CMJ, HD, HDG | 3 Years | 1 Year | 10 Years | 1 Year, Cables, Upholstery, Plastic Panels, Paint, Accessories |
| Motion Cage | MC, MCS | 3 Years | 1 Years | 10 Years | 1 Year, Cables, Plastic Panels, Paint, 6 Months Accessories |
| Performance Series | PS | 3 Years | 1 Years | 10 Years | 1 Year, Cables, Stack Covers, Paint, Months, Rubber |
| Light Commercial | Mi Series, H, HF, V | 3 Years | 1 Years | 10 Years | 1 Year, Cables, Belts, Upholstery, Plastic Panels, Paint, Accessories |
| Home | Mi Series, H, HF, V | 5 Years | 1 Years | 10 Years | 1 Year, Cables, Belts, Upholstery, Plastic Panels, Paint, Accessories |
| Bikes | Revmaster Series | 3 Years | 1 Years | 5 Years | 1 Year, Pedals, 6 Months, Seat, Grip, Handles, Pedal Streps, Brake Pad |
| Bikes | Elite | 2 Years | 1 Year | 5 Years | 1 Year, Pedals, 90 Days, Seat, Pedal Toe Cages, Pedals, Pedal Straps |
Accessories Warranty
See below for detailed warranty information on Drax equipment
| Product Type | Product | Warranty |
|---|---|---|
| Agility | Jordan Studio, Agility | 1 Year |
| Balls | Jordan, Altrafit, Centr | 1 Year |
| Bags | Jordan, Altrafit, Centr | 1 Year |
| Bands | Jordan, Altrafit, OptiFit | 90 Days |
| Bumper Plates | Jordan, Altrafit, OptiFit | Urethane 5 Years, Rubber 3 Years |
| Barbells | Jordan, Altrafit, OptiFit | Urethane 5 Years, Rubber 3 Years |
| Cable Attachments | Jordan, Altrafit, OptiFit | 1 Year |
| Collars | Jordan, Altrafit, OptiFit | 1 Year |
| Dumbbell Urethane | Jordan, Altrafit, OptiFit | 5 Years |
| Dumbbell Rubber | Jordan, Altrafit, OptiFit | 3 Years |
| Foam Roller | Jordan, Altrafit, OptiFit | 1 Year |
| Grip Plates | Jordan, Altrafit, OptiFit | Urethane 5 Years, Rubber 3 Years |
| Jump Ropes | Jordan, Altrafit, OptiFit | 1 Year |
| Kettlebells Rubber | Jordan, Altrafit, OptiFit | 1 Year |
| Kettlebells Cast Iron | Jordan, Altrafit, OptiFit | 1 Year |
| Mats | Jordan, Altrafit, OptiFit | 1 Year |
| Olympic Bars | Jordan, Altrafit, OptiFit | 1 Year |
| Punch Bags & Gloves | Jordan, Altrafit, OptiFit | 1 Year |
| Ropes | Jordan, Altrafit, OptiFit | 1 Year |
| Stability Balls | Jordan, Altrafit, OptiFit | 1 Year |
| Storage Cages & Hangers | Jordan, Altrafit, OptiFit | 1 Year |
| Tires | Jordan, Altrafit, OptiFit | 1 Year |
| Yoga | Jordan, Altrafit, OptiFit | 1 Year |
| Lifting Platforms | Jordan, Raze, OptiFit | 1 Year |
| Flooring Tiles | OptiFit 20mm, 30mm, 40mm | 3 Years |
Drax Warranty Mobile Support Portal
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Drax Fitness UK Warranty Submission Form
Please fill out the form below and a member of our operations team will will contact you to help you with your enquiry.
Alternatively Call us on 0330 122 8207 (Option 2)
For Sales enquiries please use this Contact Form
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