Drax Fitness UK Warranty

Protecting Your Investment

24/7 Access to our mobile online warranty portal enabling you to report any issue and track progress from your smart device

All mechanical, electrical, electronic components provided with 3 years call-out and labour included

Drax Fitness UK Standard Warranty Benefits

Drax is South Korea's premier fitness brand, distinguished by unparalleled technological innovation, expertise, and a commitment to build quality and reliability that adds value to every client worldwide. We stand behind our equipment and provide an industry leading standard warranty to our UK clients for peace of mind.

General Warranty Conditions

All equipment supplied by Drax Fitness UK is covered by the below detailed warranties against manufacturing defects only unless an upgraded warranty has been purchased or provided. This warranty is non-transferable and applies only to the original purchaser.


This warranty is subject to proof that the periodic preventive maintenance has been carried out by the purchaser and the annual service has been carried out by an approved Drax Fitness UK approved engineer.


Any warranty claim on equipment purchased through 3rd party suppliers or resellers should be directed in the first instance to the purchase company.


Drax Fitness UK offers a limited warranty on the equipment it sells and is subject to the detailed Warranty clause listed in the Drax Fitness UK Ltd Terms and Conditions.

United Kingdom Standard Warranty

Valid from 1st January 2025


Drax Equipment Standard Warranty

See below for detailed warranty information on Drax equipment

Product Type Model Parts Labour Frame Wear Items, Paint, Consumables & Apps
Treadmills NRED, NR25, NR30 3 Years 3 years 3 Years 1 Year, Belts, Decks and Plastic Panels, Paint, Console Apps
Stair Climbers DSC6, DSC6X, DSC6A 3 Years 3 Years 3 Years 1 Year, Plastic Panels, Paint, Console Apps
Ellipticals DE6, DE6A 3 Years 3 Years 3 Years 1 Year, Plastic Panels, Paint, Console Apps
Bikes TBU, TBR, DA6U, DA6R 3 Years 3 Years 3 Years 1 Year, Pedal straps, Plastic Panels, Paint, Console Apps
Incline Trainer My Mountain 3 Years 3 Years 3 Years 1 Year, Belts, Decks, Plastic Panels, Paint
Power Series Power Tower, Power Climber 3 Years 3 Years 3 Years 1 Year, Rubber handle covers, Paint
Selectorized Strength Welliv Pro, Infinity, Alpha, Alpha Beta 3 Years 3 Years 3 Years 1 Year, Cables, Belts, Upholstery, Paint, Stack Covers
Plate Loaded Pure Plate, Forge, TWF 3 Years 3 Years 3 Years 1 Year, Upholstery, Paint,
Multi-Jungles BWM 3 Years 3 Years 3 Years 1 Year, Cables, Upholstery, Stack Covers, Paint, Attachments
Racks TWF 3 Years 3 Years 3 Years 1 Year, Cables, Slings, Paint
Benches TWF 3 Years 3 Years 3 Years 1 Year, Upholstery, Paint
Storage TWF 3 Years 3 Years 3 Years 1 Year, Paint
Stretching goFlex, Mirror 3 Years 3 Years 3 Years 1 Year, Paint, Upholstery, Wood, Mirror, Screen
Connected AI DraxFit 3 Years 3 Years 3 Years 1 Year, Paint
Free Weights Dumbbells, Barbells, Bars, Plates 3 Years 3 Years 3 Years N/A
Refurbished Cardio NRED, NR25, NR30, DSC6, DSC6A 1 Year 1 Year 3 Years 6 Months, Belts, Decks, Plastic Panels, Paint

OptiFit Outdoor Equipment Warranty

See below for detailed warranty information on Drax equipment

Product Type Model Parts Labour Frame Wear Items, Paint & Consumables
Variable Load Strength Strive, Ignite 3 Years 3 years 3 Years 1 Year, Paint
Plate Loaded Strength Excite 3 Years 3 Years 3 Years 1 Year, Paint
Rigs & Racks Phoenix 3 Years 3 Years 3 Years 1 Year, Paint
Benches Phoenix, ELE 3 Years 3 Years 3 Years 1 Year, Paint, 6 Months, Upholstery

Hoist Fitness Equipment Warranty

See below for detailed warranty information on Drax equipment

Product Type Model/Series Parts Labour Frame Wear Items, Paint & Consumables
Plate Loaded RPL, CF 3 Years 1 Year 10 Years 1 Year, Cables, Upholstery, Plastic Panels, Paint
Selectorized RS, CL, CMJ, HD, HDG 3 Years 1 Year 10 Years 1 Year, Cables, Upholstery, Plastic Panels, Paint, Accessories
Motion Cage MC, MCS 3 Years 1 Years 10 Years 1 Year, Cables, Plastic Panels, Paint, 6 Months Accessories
Performance Series PS 3 Years 1 Years 10 Years 1 Year, Cables, Stack Covers, Paint, Months, Rubber
Light Commercial Mi Series, H, HF, V 3 Years 1 Years 10 Years 1 Year, Cables, Belts, Upholstery, Plastic Panels, Paint, Accessories
Home Mi Series, H, HF, V 5 Years 1 Years 10 Years 1 Year, Cables, Belts, Upholstery, Plastic Panels, Paint, Accessories
Bikes Revmaster Series 3 Years 1 Years 5 Years 1 Year, Pedals, 6 Months, Seat, Grip, Handles, Pedal Streps, Brake Pad
Bikes Elite 2 Years 1 Year 5 Years 1 Year, Pedals, 90 Days, Seat, Pedal Toe Cages, Pedals, Pedal Straps

Accessories Warranty

See below for detailed warranty information on Drax equipment

Product Type Product Warranty
Agility Jordan Studio, Agility 1 Year
Balls Jordan, Altrafit, Centr 1 Year
Bags Jordan, Altrafit, Centr 1 Year
Bands Jordan, Altrafit, OptiFit 90 Days
Bumper Plates Jordan, Altrafit, OptiFit Urethane 5 Years, Rubber 3 Years
Barbells Jordan, Altrafit, OptiFit Urethane 5 Years, Rubber 3 Years
Cable Attachments Jordan, Altrafit, OptiFit 1 Year
Collars Jordan, Altrafit, OptiFit 1 Year
Dumbbell Urethane Jordan, Altrafit, OptiFit 5 Years
Dumbbell Rubber Jordan, Altrafit, OptiFit 3 Years
Foam Roller Jordan, Altrafit, OptiFit 1 Year
Grip Plates Jordan, Altrafit, OptiFit Urethane 5 Years, Rubber 3 Years
Jump Ropes Jordan, Altrafit, OptiFit 1 Year
Kettlebells Rubber Jordan, Altrafit, OptiFit 1 Year
Kettlebells Cast Iron Jordan, Altrafit, OptiFit 1 Year
Mats Jordan, Altrafit, OptiFit 1 Year
Olympic Bars Jordan, Altrafit, OptiFit 1 Year
Punch Bags & Gloves Jordan, Altrafit, OptiFit 1 Year
Ropes Jordan, Altrafit, OptiFit 1 Year
Stability Balls Jordan, Altrafit, OptiFit 1 Year
Storage Cages & Hangers Jordan, Altrafit, OptiFit 1 Year
Tires Jordan, Altrafit, OptiFit 1 Year
Yoga Jordan, Altrafit, OptiFit 1 Year
Lifting Platforms Jordan, Raze, OptiFit 1 Year
Flooring Tiles OptiFit 20mm, 30mm, 40mm 3 Years

Report an Equipment Issue

Warranty Submission Form

Fill out our warranty submission form

Report an Issue

Telephone

 Call our support team and select option 2

0330 122 8207

Customer Warranty Portal

Report an issue with our warranty app

Report an Issue

Standard and Extended Warranty Package Comparisons

All new equipment is supplied with a Standard warranty

Standard Enhanced Complete
Duration 3 Years 4-5 Years 4-5 Years
Call Out ✔ ✔ ✔
Call Out Response 3 - 5 Days 48-72 Hour 48 Hours
Labour ✔ ✔ ✔
Parts ✔ ✔ ✔
Treadmill Belts 1 Year ✔ ✔
Upholstery 1 Year ✖ ✔
Strength Cables 1 Year ✔ ✔
Wear Items 1 Year 1 Year ✔
Service ✖ ✖ 1 Per Year
Preventative Maintenance Visit ✖ ✖ 2 Per year
Software Updates ✖ ✖ ✔

Request an extended warranty package quote

Please fill out the form below and a member of our team will contact you to help you with your enquiry.

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